Every time I try to access the OnDemand portion of my cable service, I receive a CL17 error. I have called customer service many times; they tried their best to help but they haven't been given the ability by management to solve the problem. A customer service tech seems like a waste from reading what other customers have gone through with this problem. We receive an updated box which we installed but we are still having the problem; I don't want to keep exchanging boxes. Any suggestions on help because I am a good customer that's very frustrated.
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