I've called in, tweeted, messaged, and have been given multiple different answers. Recently upgraded to a higher internet speed that required the new modem. Has been fine for weeks but, as of Monday, have been cutting off randomly before coming back online. It happens several times a day and interrupts me working from home. It is also happening on all my devices and my roommate's computer as well. One answer received was that the old gateway and the new gateway servers were crossed. Another that it needed an update. Who do I speak to correct this or how do I correct it? What my computer tried to do to find out more: < The connection between your access point, router, or cable modem and the Internet is broken Detected The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet. Your broadband modem is experiencing connectivity issues Completed Restart your broadband modem: 1. Unplug or turn off the modem. 2. After all the lights on the modem are off, wait at least 10 seconds. 3. Turn the modem on or plug it back into the power outlet. To restart a modem that has a built-in battery, press and quickly release the Reset button.
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