Hello, I just spoke to a very unhelpful person on the phone to go about terminating service. I asked again and again if there were any options to avoid the early termination fee. He said not unless I was drafted in the military or if I died. That is ridiculous. He also told me I missed my 30 day period to cancel the contract by 1 day and that there was nothing he could do about it. I understand that the contract is what it is, but I am having to move due to COVID and happen to be moving into an area where Xfinity does not offer service. Why should I face a penalty for the fact that the company does not offer service in the area?
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