Please post with respect to outage resolution im in the same boat. Hbomax says my trial has expired, xfinity account says plain as day hbomax is included. If i try to reset everything and sign in through xfinity it never completes because it wants to add hbomax to the plan but errors out - probably because i have it already. And yes im in as the primary user. Anyone from xfinity want to weigh in here would be helpful before i got off the handle and start cancelling things im paying for and not getting, like eacalate my complaint to the appropriate consumer protection bureaus for services not received.
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