SAME. EXACT. PROBLEM. I am already paying WAY too much on my bill. Have subscribed to HBO since 2016 with Xfinity. HBO Max was working just fine until the last 48 hours (haven't tried to watch something since maybe Friday I'm realizing.) Just spent almost AN HOUR with a very clueless agent who I felt SUPER BAD FOR because she had no idea what to tell me to do, couldn't give me any info and didn't know that HBO subscribers through Xfinity are already subscribed to HBO Max (or that's what the advertising told us.) I am SO FRUSTRATED I've tried all the steps above and just want to watch I May Destroy You. I'm most of all frustrated that I had to GOOGLE AND FIND THIS FORUM while on the phone with her as the conclusion to our phone call. Xfinity - you need to do better. Do something. I foolishly pay too much already because I didn't want to disrupt my service but now I'm paying for something I DO NOT HAVE ACCESS TO.
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