I *just got a text from Xfinity that all is working for me now... and it is. I am now able to sign into HBOMax, works fine. Not sure what they did behind the scenes, but hopefully they'll deploy a broad fix. It will SCK (You used a bad word, S*CK, in the body of your post. Please clean up the body before posting) if everyone must individually sit with (n) CSRs for (n) hours to get this resolved
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I am having the same issue. HBO Max was working, now it is not. I previously set up the HBOMax/Xfinity link, however, do not think I set the HBOMax password. When this issue started "subscription to xfinity expired", I logged off HBOMax/Xfinity and tried to log back in using the "sign in through tv or mobile" link. At this point HBO Max no longer allows me in. Through that link I am taken into my Xfinity account where it now asks me to add HBO Max to my account. I confirmed through various means (and convinced the CSRs) that HBOMax is already on my account, eventually they also conceded that I am correct... 1.5hrs in the CSR circle of heil(You used a bad word, he*l, in the body of your post. Please clean up the body before posting.) later... I am FINALLY told that there is an outtage with reference code Si045070291. I was not given any info about the nature of this outtage, just that it exists and my account is affected. No anticipated time to resolve, however I will get an email when it is resolved. Good Luck All!!
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