I'm having trouble logging into HBO Max on my computer. It works fine on our TV using the Xfinity Flex box, but whenever we try to log in online, it takes us to our Xfinity account page which says we need to purchase Xfinity. We've confirmed with multiple agents that we are indeed paying for HBO Max, but our computers and phone apps don't recognize it. I also can't make changes to my account online because the Xfinity site tells me that I "need some extra help completing my order," so I can't try to make my computer recognize HBO Max that way.
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