Same problem with activating my Apple Watch Series 5. 1. Bought it from Amazon last Novemeber, went over the store to activate it, but was told that I'd reached the line limit, Xfinity was going to increase the line limit, just wait. Ok, fine, wait. 2. In June/July, it seems Xfinity Mobile increase line limit to 10 for the existing customer. So I tried to setup cellular on my phone in the Watch App. However, not succeesful. 3. Called customer services a few time, they said the IMEI # was messed up in the system, need Level 2 Technician to solve, please try after a week. 4. After two weeks, I tried again, still no luck. 5. In August, visited the store. The representative said he could see the previous notes and the IMEI # seemed to have some issue. But he explained that the 10 line limit was actually on hold. Please wait for a week to re-do the activation or called to directly ask for Level 2 Technician. 6. After another three weeks in late September, I tried again, still no luck. Called the 800 number, was told I could not talk to Level 2 Technician directly. After hours waiting on line for the representative to talk to the Level 2 Technician, ended up the answer was still "10 line limit has not been rollout yet, please wait". 7. Today, after another failed activation, call the 800 number again. The representative needed to seek the feeback from the supervisor. This time the answer was that Xfinity Mobile could not activate Apple Watch bought from the 3rd party like Amazon. So my watch could not be activated at all. With the above exprience, I feel thsi answer is highly doubtful. Not sure whether it is due to the Xfinity system messed up with my IMEI #, or if the 10 lines limit is not yet rolled out, or if it just would not activate BOYD watch. I am so frustrated with this experience. Could anyone from Xfinity give me a DIRECT REAL answer?
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