We need a technician at our home and customer service via the app and phone has refused to send anyone due to an outage “in the area” however no one in a three block radius has lost cable or internet but us! This is HORRENDOUS service and some of the framing pro customer experience I have seen from a company - what am I paying for? Please let me know if anyone else has had this issue and how to quickly get a tech out on site for a new line to be installed
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