We've recently started having a similar issue. In our case, we can hear the other person on the phone fine, but our voice audio to them randomly drops out for several seconds. We confirmed it wasn't our wireless handset by (1) trying a normal wire-attached phone, and (2) testing the wireless handset on our 2nd line which is an AT&T landline. I called Xfinity, and they reset the modem a couple times, but the problem persisted. (My voice kept dropping out on them too, so at least they could hear the issue.) Is it possibly a modem problem? My Arris Surfboard 2482 is only about a year old. Is it an upstream Xfinity problem that I can't do anything about? Xfinity tech is scheduled to come out next week, but I'd rather not have them come out just to assert that my modem must be the culprit and charge me for the privilege of telling me that. Thanks in advance for any input or suggestions.
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