I got a call from a Comcast number about a promotion to lower my monthly bill, all I had to do was get an Ebay gift card andI would lower my bill for two years. I thought it was a scam so I called the number and asked for a supervisor and the supervisor reassured me that it was not a scam, I went out and got a $180.00 gift card and called them back with the information to the same comcast number they called me from. Last week I get a call from Xfinity that I need to pay my bill and I explain to them what happened and all they could say was that it was a scam and alot of people got scammed and they are looking for the people and 'they can't help us that were scammed out of our money. I feel that Comcast Xfinity has let us down as consumers, we should have been notified about the scam because obviously they knew about it since I was not the first or the last person this has happened to. I want to know what Comcast Xfinity is going to do for us consumers who has been effected by this scam and I do not want to here how sorry you are, because you are not sorry as long as you get your money and we are out of money because of this pandemic. I am leaving this selfish company because you do not care about your customers.
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