I want to be serviced by a person located in the country in which I reside....Called 4 times yesterday and ALL calls were routed to a distant land.... English was 2nd....maybe 3rd language..... I came back to Michigan in mid march trying to avoid Covid explosion in Florida...Went in my local Comcast store and told sales person I only wanted internet and was told aprox $50 month. While he was preparing the account, I decided to add minium TV stations ( due to Covid lockdown I paid for 3 months for a TV box that wasn't compatable with a Vizio smart TV....never thought to ask the guy)....Was not able to return TV box until 7/14/20...... To add to the problem....I got an Email yesterday that said I was at 75% of data useage....The day he singed me up....NO mentoin of data limits.....he just assured me that the speed was more than enough for my Ebay needs....yesterday, I went to my account....and discover I'm still being charged for the TV box retorned 7/14/20 and I'm tied to a 1 year contract with $110 early termination fee.....WHAT...... I'm only in Michigan 3-4 months a year....Why would I aggree to that???? Now I'm trying to see why I still being overcharged....And how I got tied into a contract???? ( My Exfinity acc in Florida just requires return of equiptment and pay your bill.....easy-peasy.....) Now....instead of talking to service rep who's 1st language in English.....If talked to India 3 times( If I understood this 1st rep correctly.....VERY heavy accent........he said I'm still being charged because I didn't call in AFTER I returned the box.....WHAT?????).... and the Carribean 1 time....I want to talk to the office in my home town.....What can I do?? Thanks
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