About jersey_weeds

I didnt wait for a response I just gave it a try. ... View more

SOLVED!!! It looks like miracles are possible.  My BYOD apple watch series 5 which I purchased on eBay for $349 is finally ACTIVATED   This journey started on July 22, 2020 and was resolved on August 8, 2020 with a lot of help from @ComcastChrisL  <--  big ups to Chris!  16 days in total to get the things activated - I was just about to return it to the seller (dealscaly) who was nice enough to work with me and agree to the return if I could not get it activated.   To give a rundown of how this happened: 7/23 - I reached out to Chris via private message 7/23 -  he responded asking for additional info after a network test reflected the device as not eligible for BYOD.  Xfinity had to reach out to Verizon to escalate an issue to get the device integrated as well as provided an escalation number. 7/29 - Chris said that they heard back from Verison and did an additional test on their end to confirm the mapping worked but continued to get "not eligible for BYOD"   The estimate to on how long to resolve was well more than a week 8/2 - the escalation team needed the EID# for further investigation 8/3 - got a response from Chris saying they are monitoring the situation and waiting for a response from Verizon 8/6 - got a response from Chris saying that the issue was escalated to the engineering department but there was no estimated date for it to be resolved.  8/7 - I just happened to give it another try before heading out the door and BAM!  I got the following message...   You're ready to use your Apple Watch on Xfinity Mobile Congratulations! You've officially activated your Apple Watch on Xfinity Mobile. Let the connections begin.   Hopefully, this helps someone in the future.  Also if I am speaking out of school I am happy to edit this post - just let me know.          ... View more

SOLVED!!! It looks like miracles are possible.  My BYOD apple watch series 5 which I purchased on eBay for $349 is finally ACTIVATED   This journey started on July 22, 2020 and was resolved on August 8, 2020 with a lot of help from @ComcastChrisL  <--  big ups to Chris!  16 days in total to get the things activated - I was just about to return it to the seller (dealscaly) who was nice enough to work with me and agree to the return if I could not get it activated.   To give a rundown of how this happened: 7/23 - I reached out to Chris via private message 7/23 -  he responded asking for additional info after a network test reflected the device as not eligible for BYOD.  Xfinity had to reach out to Verizon to escalate an issue to get the device integrated as well as provided an escalation number. 7/29 - Chris said that they heard back from Verison and did an additional test on their end to confirm the mapping worked but continued to get "not eligible for BYOD"   The estimate to on how long to resolve was well more than a week 8/2 - the escalation team needed the EID# for further investigation 8/3 - got a response from Chris saying they are monitoring the situation and waiting for a response from Verizon 8/6 - got a response from Chris saying that the issue was escalated to the engineering department but there was no estimated date for it to be resolved.  8/7 - I just happened to give it another try before heading out the door and BAM!  I got the following message...   You're ready to use your Apple Watch on Xfinity Mobile Congratulations! You've officially activated your Apple Watch on Xfinity Mobile. Let the connections begin.   Hopefully, this helps someone in the future.  Also if I am speaking out of school I am happy to edit this post - just let me know.          ... View more

Also curious how long it took once Verizon was involved until activated... ... View more

Has anyone gone through the lengthy back and forth with the escalation teams at xfinity and Verizon only to find out the the watch cannot be added? I’m currently waiting on a watch sourced on eBay which I’ve had for about a month. Started in the customer service queue then to tier 2 then 3 and now here I am... ... View more

Same experience here!     Here was my cry for help! https://forums.xfinity.com/t5/Xfinity-Mobile/Apple-watch-series-5-activation-failed-quot-please-try-again/td-p/3355697 ... View more