I received an email on 7/15/2020 titled " Your home WiFi assessment is complete." The email says the following: "Your Whole Home WiFi evaluation is complete. Our results show that your home WiFi coverage will benefit from xFi Pods. Three xFi Pods are available to you at no extra cost." When I click through the links to "Get xFi Pods", it ends up giving me the following message: "Looks like you'll need some extra help completing your order. Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY." I've tried the Xfinity Assitant twice, and they ended up telling me that I needed to call the number. I called the number, spent a long time with customer service, but they were also unable to help me. I have tried to redeem these pods from my computer AND my xFi App. Both continue to give me the same message. Why am I unable to redeem my pods? Please help!
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