Can someone from Xfinity who monitors this forum contact me? I posted a comment about 3 weeks and received no traction, and now after 6 conversations and chats with Xfinity I'm absolutely nowhere. In the process, I've been hung up on by someone from their Internet Quality Assurance team (or whatever they're called) after being on hold for 15 minutes. In a follow-up call, I was once told it's my fault and someone must be stealing my bandwidth. Have you changed your password? Yes. Then I was told I should buy a new modem, because everything looks good on their end, and either I'm using the bandwidth or someone has access to my router, even though I reset it multiple times and created new passwords. My August data is at 116GB through 4 1/2 days, even though I unplugged my router for 36 hours to prove "ghost" activity. During that time my usage went from 0 to 24GB. It's physically impossible for my household to use the data Xfinity is showing, I'm now at 3x my previous activity, with no change in activity. There has to be attorneys on this thread. Given the widespread issue and lack of accountability from Xfinity, sounds like this is Class Action suit territory. Any takers? Month Total Monthly Usage Total Monthly OverageFebruary02/01/2020 - 02/29/2020March03/01/2020 - 03/31/2020April04/01/2020 - 04/30/2020May05/01/2020 - 05/31/2020June06/01/2020 - 06/30/2020July07/01/2020 - 07/31/2020August08/01/2020 - 08/31/2020 352 GB 0 GB 519 GB 0 GB 489 GB 0 GB 570 GB 0 GB 1123 GB 99 GB 1594 GB 365 GB 116 GB 0 GB
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I just got an email stating ive used 75% of my data 15 days into the month. I know I typically use about 400gb a month, plus or minus 100gb in any period, so nowhere near my limit. I go online to see the usage an it shows I was 100gb over 1TB in June and 955 in July! No way! My usage should be the same or lower than May or April which were 570gb and 489gb. No way I doubled my usage, physically impossible. I had an issue almost a year ago when they showed usage jumped to over a TB while averaging about 300gb a month. After complaining my usage the following month went back down to 300mb. This is crazy, something is wrong with your systems. Please help and correct this.
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