10 days ago I called in a recurring problem on frequent picture break up on TV. Technician tried to troubleshoot over the phone to no avail. He set up an appointment for a technician to visit today July 9, apologizing for the long delay, citing COVID challenges. At the allotted time this morning I get a call advising that the tech was going to troubleshoot over the phone. I explained we’d done that already. He immediately advised, upon referring to the case noted, that my problem couldn’t be solved remotely and he would have to schedule a tech visit! This is RIDICULOUS. He then miraculously secured an appointment for within 24 hours! Why was I made to wait 10 days for a tech visit, only to be faced with a pointless phone call whose foregone conclusion was to bring in a tech the next day? I’m seriously researching dish alternatives now.
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