About KurtNelson

To: ComcastChe Sent: ‎07-01-2020 03:47 PM Read: ‎07-02-2020 12:23 PM   Thank you for responding.   I was told yesterday that a crew has been scheduled for 7-11-2020 to bury the line.   However, they will not get it right, because: 1. They do not have complete info about the job. 2. A new line needs to be installed first. 3. They did not call me to set this appointment, (as promised). 4. This has happened many, many times before.   There is currently an RG6 cable in my yard as a temporary drop. The last time it was buried, they used RG11. I would like the same quality cable used again. I also understand that it is required to be put into conduit before it is buried; is that correct? When it gets buried, the line needs to go under a sidewalk, which I understand is fairly common. The problem is that it needs to go under the sidewalk in the same spot the existing cable runs under that sidewalk. I am concerned that if I am not there to explain this and show where the line runs underground, it could easily be hit during the burying process.   So, here is what I am looking for: 1. Replace the current RG6 temporary cable drop in my yard with a new RG11 line run from my house out to the telephone pole, (approx. 90-100 feet). 2. Have the new line be put into conduit, preferably all the way up the pole. The reason I am requesting that is because this whole thing started because a squirrel damaged the original line, half way up the pole last year. If the new line is put into conduit, it won’t happen again. 3. Bury the line properly, and not damage the line that is already in the ground.   At first glance, it may seem like I am asking for a lot. Rest assured I am only asking to have it put back the way it was in the first place, about 278 days ago.   Please let me know your thoughts.   Thank you. ... View more