Hi,
For the past six to seven months I have been having various issues with extremely high ping and packet loss. The issue is erratic, happening at any point throughout the day. It occurs at any time between 9am to 1am. When it occurs my ping will rise to upwards of 300-400ms then drop back down to a usual 10-20ms.
It will fluctuate from something like this:
to this:
I have had 4 techs come out over the past few months. None have been able to find any problems, some denying there is any problem at all. I have changed my modem multiple times, had lines replaced, had couplings changed but the issue persists. I have eliminated my entire house as the possibility, having plugged the modem directly into the line coming off the street. Even while directly connected to that line the issue persists. This makes gaming not only unbearably frustrating but impossible. I have done anything and everything in my power to fix this issue but to no avail. Any and all help would be extremely appreciated.
Here are my modem stats:
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