When my Xfinity service cable was installed at my home, the field techs must have basically laid it next to my sod line (the lot next door was vacant) so, when the home was built next door, it was unearthed as they prepared the neighbors lawn for sod. Not knowing what to do with the line, the contractors simply laid it on top of the grass. What do I need to do in order to get it reburried? I have not been successful getting anyone at Xfinity support to understand that I need another work order to bury the existing line, not replace it or close or complete the original "bury cable" work order.
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