No confusion here, strega7, I am just expecting Xfinity/Comcast to provide me what their agent today 6/27 and the CEO 6/18 say I am eligible for. I'd appreciate hearing from someone who actually works at Xfinity/Comcast if you don't mind.
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Today, I chatted with 2 Xinfity reps. I am struggling financially because I am underemployed with a wife out of work and 2 kids. First, Alfredo, told me I qualify for Internet Essentials for I think he said $9.99 a month and gave details about it and he provided a link to sign up. I thanked him and clicked link that took me to Xfinity website where I entered my name and address and was told via statement on the computer screen that I am not eligible for Internet Essentials because I am a current customer. Alfredo knew I was a current customer so why did he offer something if it is not available to current customers?! So I started a new chat and got Xfinity agent Rahul and had to tell him everything I told Xfinity agent Alfredo ten minutes before. Rahul offered a $75+ package that most likely required a lengthy commitment and auto bill pay which I cannot do. That was the best Rahul could offer. In his 6/18/20 letter to customers, Comcast CEO Dave Watson stated this as one of the company initiatives " offering two months free service to low-income families." My annual income & family of 4 is low income. My monthly bill is $100+ for basic program and I've been charged late fees. Why won't Xfinity/Comcast give me 2 months free service per CEO's offer, lower my bill to Internet Essentials and waive late fees?
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