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About themrbob
since
06-26-2020
06-29-2020
themrbob
Frequent Visitor
6
Posts
2
Kudos
0
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06-29-2020
06:20 PM
2 Kudos
Yes, she sorted out an issue with how the Cablecard was entered into our account and it's working now! Thank you again for the assistance.
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06-29-2020
01:58 PM
Thank you. I just got off the phone with Paul from Comcast who walked us through a number of steps, verified the pairing status in the database, and ultimately shipped out a replacement Cablecard to try. Basically, the Tivo is receiving OOB messages, but shows no CANH and a V58 pairing error. Pings to reset the device from his end do not seem to make it through. We are going to try to eliminate as much of the indoor wiring as possible while we wait for the replacement card to arrive.
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06-27-2020
10:21 PM
Well, no one called me back today. Thank you for trying to escalate it, I'm running out of ideas at this point.
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06-26-2020
11:22 PM
Unfortunately, that Cablecard hotline number just seems to redirect to the regular Comcast/Xfinity customer service line now. I just got done talking with a CSR who had no luck in reactivating it. I asked about the Motorola/Cisco distinction but they had no idea. Someone more knowledgeable about Cablecards is supposed to call me tomorrow.
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06-26-2020
02:59 PM
Interesting! How would I know whether my area uses Motorola or Scientific Atlanta equipment? I moved from one town in Southern NJ to another (about 60 miles). Yeah the "TV Box" device shows up with the serial # matching the Tivo's Host ID, so I guess that's probably not the issue.
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06-26-2020
01:43 PM
Hi,
I moved and transferred my Xfinity TV and Internet service to a new address last week. We're using all of the same equipment from the original address, which worked perfectly there. However the Cablecard (in a Tivo) is no longer able to get channel authorizations. Internet modem and two DTAs are all working fine. Tivo reports it is able to tune to channels (90%+ signal strength on all tuners), but reports no authorization from the Cablecard.
I have followed the steps on www.xfinity.com/activatecablecard without success. The website correctly shows the serial number is already paired with the Tivo's Host and Data IDs. Attempting to repair results in this error, "We're sorry - an error has occurred. Your CableCARD was not paired with your device."
A tech was out today and basically suggested that the Cablecard technology is too old to work, and left. However, it was working fine last week until the transfer happened.
When I look at the devices section in my account (https://customer.xfinity.com/#/devices) the Cablecard is listed a "TV Box" rather than a "Cablecard". I'm suspicious that this miscategorization may be causing the authorization issue.
Any help that anyone here can provide would be much appreciated. Thanks!
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