Xfinity Community Forum

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

@Dlp6 do you have an Xi6 box for Flex? Or is it the regular Xi6 box?

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

@Rustyben - I appreciate and understand your response, however the problem is that the Flex box doesn't contain the Atmos codec to begin with. So you can have a TV and a receiver/soundbar that supports Atmos, but it won't work if the Flex box doesn't

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

@Erthwrks sorry to hear that... Seems pretty backwards that new 4k boxes wouldn't support Atmos. Then again, most things with Comcast don't seem to make a lot of sense to me. I wish they would be more transparent about the specific boxes that support

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

Well, after a week of back and forth communications with Xfinity Support, they confirmed that Flex DOES NOT support Dolby Atmos. They were not able to explain why this is the case or provide any kind of timeline for it being added in the future. Hope

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

@Rustyben Got it, I will give this a try and see what happens. Thanks for the suggestion. Will Atmos work if I dont have a 4k TV? I know Atmos is just audio, but just want to be sure in case the flex box will only activate Atmos w/ 4k video And @CC

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

@CCAndrew Can you please DM me the instructions for doing a factory reset? I recall seeing a question in the initial set up about "using a soundbar." I did not have the soundbar when I initially set up my box, so I want to do a factory reset and star

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

@Rustyben - the controller is working fine. I can controll the volume of the soundbar with the remote (adjusting via HMDI ARC). And like I mentioned, the general restart and system refresh have not done anything to fix. So intructions for a factory r

Re: X1 Factory Reset?

would it be possible to have you send me a message on how to do the same with my xid-p box.

Can you please DM me the instructions for doing a factory reset on an Xi6 box?

Getting Dolby Atmos to work on Xfinity Flex

Per this article: https://www.xfinity.com/support/articles/dolby-atmos-x1 I understand that X1 provides Dolby Atmos content. I have an Xi6-T Xfinity Flex box and I am unable to find any Dolby Atmos content (via voice search for "Dolby Atmos"). I've called support and received varying answers on whet

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