I recently moved and contacted Comcast to make arranges for service at new address. Rep I spoke with said she was taking care of everything on her end and the changes would show on my online account within 48 hours; guess what-didn't happen. I had to call back the next day to get a service rep to come out to get my equipment activated. When I log into my Xfinity online account, it does not show my news service address. It show my account as disconnected and I am unable to make payments or many any changes to the account. It also has linked an old account from when I lived in Chattanooga, TN! I have had trouble with this account since last July and if they are not resolved soon I will find another provider. Last week I spent many hours on the phone with Comcast reports all to no avail. The only person who actually helped me was the service rep to came out and got my services activited.
How do I resolve these issues?
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