About EC27

Been having intermittent internet connection issues for about five weeks now. Called Comcast over 40 times, had three field techs come out and one virtual tech try to help. No one seems to be able to fix problem. I have reviewed all your previous responses to this issue. Techs have checked and replace all connection and spliters to house multiple times. Still can't fix it. We have also replaced modem. Now the company placed us on a covid restrictions i guess because they feel its not critical. They are now saying techs can't come out to our home any longern. We are unable to work at home using Comcast internet because of this intermittent loss of connection. We staying our cell phone Hotspots all day now. We need help. We are already talking to Att as an alternative provider. We have had Comcast for years. Help us please. ... View more

How do I speak with a Sr Manager about my horrible experience over the past 4 weeks of intermittent connectivity? I* have literally called 15 times only to be told the same thing over and over again. I have had 3 technicians come out and have had the same issue right after they left. ... View more

I just spoke with Julie operator number(AK#). She was one of the most professional, patient, and transparent representatives I have spoken to over the last 4 weeks. I have had intermittent issues for the last 4 weeks despite following the steps provided on and after 10-15 calls to your center. I don't know if you have the equivalent of an employee of the month or MVP award but she deserves it. She clearly cares for the customer and took personal accountability for my issue. She was awesome!!!! Julie thanks so much I was so frustrated with Comcast's service over the last few weeks but certainly understand the issue and appreciate you. ... View more