I have kind of a strange problem. The Xfinity technician was here this afternoon and installed 1 Gig Internet service. I was able to connect a new cable modem I got from Best Buy and apparently was able to activate it. I am writing this message to you across the cable modem right now!
But, for some reason, the My Account page says that "We're getting your account setup. Check back soon to track and activate your services." I have used the chat feature with a couple of different techs, but no one seems to be able to figure out what is wrong. One even told me that he could not even find my account!
Does anyone have any ideas? Thanks in advance.
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