I have been dealing with this code and Comcast for over a month! I have talked and chatted to numerous tech supports include advance tech support and higher. I have been told our boxes were not up to date and sent new boxes (old ones have been sent back but still getting charged for those), did not fix the problem. Have unplugged and plugged back in several times and had the techs send numerous signals. Was told I would be hearing from another support group within 72 hours but that was a week and a half ago. I am tried of paying for a service I cannot get and with a company that obviously cannot tell me why, plus getting charged for those 3 boxes when I have proof from UPS they were sent back! Never been more frustrated with a company in my life. Plus we’re I live they are the only cable provider. (Was told to by them I could get high speed Internet with them when I called to cancel because we moved. Told them our local Comcast office told us we could not get the internet because Comcast never ran internet cables in a little 2-3 mile section of where I now live. Swore up and down they did and allowed them to send a tech to junior them. Tech was on point and said the same thing we were being told, no internet. It amazes me how they have no clue about their stuff.
... View more