My router sort-of starting losing it's connection to the internet. By sort-of, I mean that I couldn't use a browser or email on any of my devices. However, I could ping google.com.
This started happening a couple of times a day and I finally determined that power off/power on cycling of my gateway (Netgear C3000) would fix it. So, I thought that my gateway was the problem and purchased a new modem-only Arris SB6190.
When I connect the new Arris to the cable and then plug an ethernet cable from my computer to it, I get the following settings on my computer:
IP address - 126.96.36.199
Subnet mask - 255.255.252.0
Router - 188.8.131.52
DNS - 184.108.40.206, 220.127.116.11
These seem appropriate and the lights seem correct on the modem. However, I can't go to xfinity.com/activate to activate the new modem. The browser just times out.
So, how do I go about activating the new modem?
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