I do not know where you did the system update to resolve the issue but it did not work in my area. I've had this issue for over 2 years. I've had every box in my house replaced more than once. As another customer said, one tech comes out and doers something. Then the next tech comes out and says "Oh that's not right" and undoes it. Last year, we had 4 tech vans here at once. It started again about 3 weeks ago, Today alone it has gone out 7 times. In the last two weeks, I've had 2 techs but noone comes inside because of Covid (Which I understand)
Just being home with nothing to do and now no cable is nuts. Not to mention my 4 year old Autistic child NEEDS his ipad. He can't do what he wants without his internet.
We have yet another tech coming out tomorrow. It has not been fixed yet!! Fingers crossed
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