I legally changed my first name. I want to update my username (Xfinity ID? the one with the comcast.net email extension) to reflect this, but I'm unable to. Keep getting the error "unknown provisioning service error." I tried using the help options on the website but it just keeps telling me what my Xfinity ID is and asking if I want to update my password, not how to change it. Not only that, but I thought I updated my first name in account settings, but when I look at the "account owner" it still lists my old name.
I found this in the FAQ but it doesn't actually tell you how to go about changing the name. Am I supposed to call someone? WHO? https://www.xfinity.com/support/articles/name-change-faqs
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