Hi, I pay for the protection plan specifically because it states that I am able to early upgrade my phone after 12 payments with no additional charge. My problem is that xfinity has told me over the phone to go to the store to have this done, when in the store they say that I need to call, and back and forth. They have wasted my time and my gas to drive to the nearest store. Finally somebody tells me that they have paused early upgrades because of Covid. My problem is that I've paid into the protection plan because my contract says that after 12 payments I can upgrade for free. Xfinity is now forcing me to continue paying into the protection plan for additional months until they allow early upgrades again. I'm not understanding how that is allowed let alone a very fair business practise. Has anybody had this issue or been able to get this resolved for themselves? I keep getting the run around. Thanks!
... View more