Update 6/2 - My original post was on 5/14 (after a separate phone call several weeks prior). Xfinity called me that day and agreed to send me a new cable TV box. Since that call, I have not received any notification of a box being shipped to me and I have not received a new box. I was told 3-5 business days from 5/14.
I have been having this issue for multiple months now. I've reported it twice. In both cases I was told Xfinity would act in some way and in both cases no action was taken.
I can understand delays, but this is Xfinity not following through on actions. Can someone from Xfinity please contact me about a replacement cable TV box? I am very close to switching to AT&T.
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My Xfinity box constantly restarts, making it impossible to watch TV. This has been occurring for weeks. I've reported this weeks ago but with no resolution. Calling the support number gives me no option for talking to a person and the automated system tells me that an outage will be fixed - but the outage is my box constantly restarting. It will not be fixed and I need to replace my box. The stores are closed and the phone number won't allow me to contact a real person.
I'm on Facebook Messenger at this moment trying to contact an agent. The automated message said I will need to wait 1 minute, it's been 10 minutes with no response.
I need to get a replacement box. Xfinity please help.
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