I called last tech Support last Saturday because for almost 2 weeks now, no channels are showing at all, the user interface is all grayed out, and the error code reads "This channel should be available shortly. Ref code: S0a00"
When we spoke to the Tech on the phone, she said there was noise on the line, and so she said we have to make an appointment for a technician to come to the house and the earliest would be June 10th. However she then said she would try to get us an earlier date and would call us back. But she never did, and it's Wednesday and we still have no channels at all.
Is there anyway we can fix this issue? I know this sounds like something more customer support should help with. but I wasn't able to find an customer support email on the site to send this too and Xfinity Assistant isn't helping. If any of you guys can help me figure this out I would be really appreciative. Thank you and have a wonderful day.
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