I unplugged and waited 10 minutes and replugged - no phone. I chatted with xfinity. I gave him MAC address and he said that address is for modem without voice. He said C6900. I double checked the MAC and it was correct. I told him both the box and the modem say c7100V. He told me to call netgear. I did. They said modem is fine. Called xfinity back and they sent me activation link text. It said I had something to activate (even thought xfinity supposedly did that as I have internet). I played along and am now waiting 30 minutes to see if I have phone. So frustrating. Oh and it still says outage in my area will be fixed asap.
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