About KatTap

Update:  I unplugged handset and rebooted phone.  Still no dial tone or lights on modem for phone.  I downloaded xfinity connect app to my cell phone and was able to make calls with home phone number using my cell phone so its something between xfinity and my new modem that says "for xfinity voice" right on the box.  Netgear cablem modem router with voice.  Model C7100V.  I guess I have to call them again! ... View more

I unplugged and waited 10 minutes and replugged - no phone.  I chatted with xfinity.  I gave him MAC address and he said that address is for modem without voice.  He said C6900.  I double checked the MAC and it was correct.  I told him both the box and the modem say c7100V.  He told me to call netgear.  I did.  They said modem is fine.  Called xfinity back and they sent me activation link text.  It said I had something to activate (even thought xfinity supposedly did that as I have internet).  I played along and am now waiting 30 minutes to see if I have phone.  So frustrating.  Oh and it still says outage in my area will be fixed asap.  ... View more

Yes, internet working, wifi sporadic, phone not working and they say service outage in our area for the last three days.   ... View more

No phone lights lit on modem ... View more

My phone is directly plugged into modem.  When I login to xfinity for the last 3 days it says service outage reported in your area.  No updates, no reasoning.   ... View more

Sorry.  My zip code is 49221 ... View more