Hi guys, sorry if this is in the wrong section. I’m just looking for some advice and I want to reserve Xfinity support for people who need it during these lockdowns. So I recently added a cable box to our account so I could watch TV in my room, and our family has had X1 service since we moved to our new address over a year ago. Well, the box that was sent to me the first time was, from what I’ve researched, the oldest possible X1 box you can have. When I went to hook it up, it had the old iGuide interface so I couldn’t interact with any of the X1 features. I was a little bummed out, but no big deal - shipping and packaging mistakes happen. So I contact support and the gentleman apologized and sent me a new box and assured me it was compatible with the X1 platform and it was of a Cisco model. Well when I got this model, it was the exact same model with the exact same old legacy software. I’m hesitant to contact support a third time about the same issue as it’s not really a dire issue and I’d rather the support lines be free for people who need service. But I’m concerned that I’ll now be charged for 2 cable boxes that I wasn’t expecting on the next bill. I’m really hoping to get the newest Xfinity box when possible because I like the app features and so I can use my X1 DVR. I would go to the Xfinity store but it is understandably closed due to this virus. Just looking for any friendly suggestions that might help. Thank you all and stay safe!
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