Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About esrun2441
since
05-08-2020
05-21-2020
esrun2441
Contributor
32
Posts
3
Kudos
0
Solutions
05-13-2020
09:41 PM
Non an employee but xfinity has been experiencing cellular activation issues recently. I wonder if this goes hand in hand.
... View more
05-13-2020
12:11 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:11 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:11 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:11 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:11 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:11 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:10 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-13-2020
12:10 PM
Updating everyone,
Mine worked this morning and was now able to fully connect.
... View more
05-12-2020
11:33 PM
I have been informed this is now being looked at by the software engineers because the large influx in similar issues has lead them to escalate the entire issue. It is no longer believed to be a individuals issue, but is a larger network issue. I have been told there is no immediate fix, and no time line, but the issue as a whole for everyone has been escalated.
... View more
05-12-2020
04:32 PM
There are 9 topics of the same issue here, the more we dig into it the more it's sounding like a widespread xfinity issue. A lot of us have tier 2 tickets with no luck.
I am guessing it is something their higher techs will need to work on. I am being told now that if this most recent try doesn't work then I may just have to wait til a bigger issue is resolved. I have spoke to multiple chat and phone agents.
The part that bums be most is that they all seem to be out of the loop for what seems like a company-wide issue.
I would rather them say "its a known issue, we are working on a fix as fast as we can" than having me try the same things over and over lol.
I don't want to keep factory resetting this watch over and over lol
... View more
05-12-2020
04:20 PM
He has reached out to me, his suggestion, unfortunately, did not work. It is starting to sound like xfinity is having widespread activation issues. It sounds like they were with their phones the last couple days as well.
... View more
05-12-2020
03:36 PM
I am starting to wonder more and more if this is the case, if activations are down. If so I think they need to send out a company wide memo or something. I would rather be told this then be working with different agents for hours on end with no luck.
... View more
05-12-2020
03:34 PM
There are about 6 or 7 topics about this on the forum now, I am guessing this is an Xfinity server issue at this point. The odds of having this many people with the same issue at nearly the same times seems too coincidental to me.
... View more
05-12-2020
03:32 PM
1 Kudo
Sounds to me like they need to send out a company-wide memo and update anyone with tickets that are in a similar situation.
... View more
05-12-2020
03:31 PM
1 Kudo
That's actually more reassuring than anything else. I would rather have them tell me it's a known issue and they are working to resolve it than having me un pair and re pair over and over and over to no avail lol.
... View more
05-12-2020
04:37 AM
You're not alone, six of the top 10 topics or so are about this issue.
I have tried atleast 20 times in the last few days since getting my new watch from xfinity.
I have spoke to 3 different chat agents (useless in my opinion)
1 phone agent (helped best she could but only ended up making ticket)
1 Reddit agent (did what they could, but hasnt responded in a day)
and 1 forum agent @ComcastChrisL (actually deleted the old failed line from plan, although didn't do the trick)
So far all have atleast been polite and tried, but still nothing. I have a ticket open and haven't heard anything in 3 days since openning the ticket.
I have tried on WiFi, on Cellular, resetting the phone and watch, factory resetting the watch, factory resetting the phone (mad I did this, major waste of my time). I have let it sit on the 4/4 page for an hour plus a couple of times. I did it right before going to bed and didn't touch it all night.
I have a series 1, the main reason I upgraded to series 5 was the cellular use. The other updates are nice, but not worth the price without the cellular feature.
This seems to be a continuous issue, really hoping there is a blanket fix soon, as I am getting quite anxious about it. I am pretty sure there are no other things I can try to solve this. 😕
... View more
05-12-2020
02:15 AM
@ComcastChrisL got to me and did a few things and I was really optomistic, but I am stills tuck on page 4/4 for about 25 min now.
Hopefully ya'll have better luck than me. I really really love the features of this phone, but without cellular I might as well just send it back and go back to my series 1 until all the issues are resolved, I don't wanna pay $10 per month if this doesn't get resolved. Luckily there is 3 months til that kicks in, but I don't think I have that much time to return it if I need to.
😞 😞 😞 😞
Really wishing this would work.
... View more
05-12-2020
01:16 AM
@Jyoo
You lucky son of a gun, I haven't gotten that much help yet 😞
I really hope this is fixed soon, this was top 3 reasons I upgraded to this series was the cellular.
... View more
05-11-2020
12:10 PM
Same as you, I have tried it all. I have been with support on the phone, in chat, on reddit, and now attempting here, I have had a ticket open for 48 hours and haven't heard anything back yet.
... View more
05-10-2020
10:03 PM
Also looking for help from @ComcastChrisL Hoping to get this resolved before some virtual races coming up 😞 Thanks!
... View more
05-09-2020
09:07 PM
I just called their main contact number, on the normal xfinity site. Then when the voice asked what I needed help with I said "Mobile"
It transfered me to a mobile line, there was a whole thing about COVID, then I heard hold music. Every now and then it would pop in and say "you're wait time is more than 40 minutes" but it was really only a 20 minute wait or so.
... View more
05-09-2020
01:36 PM
I finally got to someone who is helping over the phone, it's sounds like I am gonna be put into a ticket.
Atleast the person on the phone I got to has been super nice and actually acts like the want to help, the change agents were so frustrating.
She said it sounds like I may have to have a ticket open and they will have to manually build the packet that tells my watch its attached to my phonelines data etc etc.
And yeah I have a series 1, so I agree, if I wanted to be teathered to my phone I would have happily stayed with my series one. The big allure was EKG, and being able to go on runs, bike rides, etc etc without needing to bulk my phone around. Also if I ever forget it it's no big deal cuz the watch will do everything on it's own etc etc.
... View more
05-09-2020
12:16 PM
Yeah, it seems this issue regularly pops up on these forums, somehow they all get a quick fix, then it pops up again, this seems to keep happening.
I really really don't want to switch back to VZW, but if it means i pay $20 more a month, but can actually use my devices as intended I might have to if there is no fix for this.
... View more
05-09-2020
12:19 AM
Finally got to page 4/4 "You're almost there!"
it has been on that page for over an hour...
... View more
05-08-2020
10:38 PM
1 Kudo
Same, I am on the verge of going back to Verizon, the customer service and lack of help has been absolutely atrocious for this issue.
... View more
05-08-2020
10:22 PM
I am trying to connect brand new Apple Watch Series 5 (from xfinity) to my iPhone X, got them paired, all up to date. No updates needed that I can see anywhere.
I tried to pair them once, it got to page 4/4, but then it sat long enough and the screen locked. When I unlocked it it had gone back to the "connect to cellular" screen.
Since then when I try it gets to page 3/4 (Address Saved), I click "Complete Activation," the bar turns into a loading bar, then just turns back into "Complete Activation." Over and over and over. I have unpaired and tried all over again, turn off both devices, waited 20 min, turn them on, waited another 20 min for good measure and tried again.
Same result over, and over. Online chat has been literally useless and a waste of time just quoting the online tutorials over and over again that I have already read countless times.
I am at a total loss, and this is the main feature I upgraded from a series 1 watch for 😞
Please help!!
... View more
Latest Tags
No tags yet
