Hey all, my internet has been up and down since last sunday (4/27). A few months ago comcast replaced both the line from my property line pole to my house and the line from the property rear corner to the pole (orange coax cable still laying on the ground in my yard) as I was facing a similar issue then. The problem did not go away immediately after the line change but cleared up a few days later.
I am facing the same issue now. The connection will sometimes drop for hours at a time, (this saturday it was out most of the day), other times it will be up for hours with some packet loss. I am working from home and burning through my LTE data plan. Phone support is not helpful, they say everything looks fine to them, next tech appointment is weeks away they say. Modem (my own tp link tc 7610) and router ( ASUS ) have been restarted dozens of times.
Here are the logs and signal stats from my modem. Appreciate the help. -Adrian
Time
Priority
Description
Mon May 04 09:18:18 2020
Warning (5)
Unicast DSID PSN startup error
Time Not Established
Notice (6)
Honoring MDD; IP provisioning mode = IPv6
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Mon May 04 09:16:43 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Fri May 01 12:31:05 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 30 08:38:02 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Wed Apr 29 09:00:41 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Tue Apr 28 09:21:16 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Mon Apr 27 08:47:30 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Mon Apr 27 07:12:12 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;...
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Mon Apr 27 06:58:43 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 26 19:27:17 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 26 18:01:48 2020
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:23:3a:2e;CMTS-MAC=00:9e:1e:58:89:60;CM-QOS=1.0;CM-VER=3.0;
Fri Mar 20 11:27:53 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=18...
Start Up Procedure
Procedure
Status
Comment
Acquire Downstream Channel
603000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Configuration File
OK
d11_m_tc7610_speedtierextreme2_c01.cm
Security
Enabled
BPI+
Downstream Bonded Channels
Channel
Status
Modulation
Channel ID
Frequency
Power
SNR
1
Locked
QAM256
29
603000000 Hz
2.8 dBmV
39.0 dB
2
Locked
QAM256
25
579000000 Hz
4.6 dBmV
40.8 dB
3
Locked
QAM256
26
585000000 Hz
4.4 dBmV
40.4 dB
4
Locked
QAM256
27
591000000 Hz
3.8 dBmV
40.3 dB
5
Locked
QAM256
28
597000000 Hz
3.2 dBmV
39.5 dB
6
Locked
QAM256
30
609000000 Hz
2.9 dBmV
39.0 dB
7
Locked
QAM256
31
615000000 Hz
3.3 dBmV
39.3 dB
8
Locked
QAM256
32
621000000 Hz
4.1 dBmV
39.5 dB
Upstream Bonded Channels
Channel
Status
Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
5
5120 ksym/sec
35800000 Hz
44.8 dBmV
2
Locked
ATDMA
6
5120 ksym/sec
29400000 Hz
44.8 dBmV
3
Locked
ATDMA
7
5120 ksym/sec
23000000 Hz
44.8 dBmV
4
Locked
ATDMA
8
5120 ksym/sec
16600000 Hz
44.8 dBmV
... View more