Same issues today. Is there any Comcast Rep that can escalate our issue and get someone out to check the line to our house?
Event Log:
04/26/2020 09:40
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:40
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:40
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:40
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:39
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:39
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:39
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:39
82001200
5
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:39
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:39
82001200
5
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001200
5
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
2436694061
5
"Dynamic Range Window violation"
04/26/2020 09:38
82001100
5
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38
82000500
3
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00
2436694066
6
"Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00
82000200
3
"No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00
84000100
3
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:32
82000400
3
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31
82000500
3
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31
82000200
3
"No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31
82000400
3
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31
82000200
3
"No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31
82000400
3
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:29
82000500
3
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:27
73000200
3
"REG RSP not received;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:27
82000200
3
"No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:27
82000400
3
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:26
82000500
3
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:26
68001202
3
"DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:25
82000500
3
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:25
84000100
3
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:24
82000400
3
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:23
82000500
3
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
Status:
Downstream Bonded Channels
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
17
Locked
QAM256
561000000 Hz
12.6 dBmV
39.3 dB
143
55
1
Locked
QAM256
459000000 Hz
10.7 dBmV
40.0 dB
80
56
2
Locked
QAM256
465000000 Hz
10.7 dBmV
39.9 dB
79
60
3
Locked
QAM256
471000000 Hz
11.0 dBmV
40.0 dB
100
60
4
Locked
QAM256
477000000 Hz
11.3 dBmV
39.9 dB
76
58
5
Locked
QAM256
483000000 Hz
11.2 dBmV
39.8 dB
33
63
6
Locked
QAM256
489000000 Hz
11.3 dBmV
39.8 dB
65
61
7
Locked
QAM256
495000000 Hz
11.4 dBmV
39.5 dB
91
58
8
Locked
QAM256
507000000 Hz
11.6 dBmV
39.4 dB
70
65
9
Locked
QAM256
513000000 Hz
11.7 dBmV
39.3 dB
88
56
10
Locked
QAM256
519000000 Hz
11.6 dBmV
39.3 dB
102
59
11
Locked
QAM256
525000000 Hz
11.9 dBmV
39.2 dB
93
57
12
Locked
QAM256
531000000 Hz
11.9 dBmV
39.1 dB
116
55
13
Locked
QAM256
537000000 Hz
11.9 dBmV
39.0 dB
117
58
14
Locked
QAM256
543000000 Hz
12.1 dBmV
39.2 dB
127
56
15
Locked
QAM256
549000000 Hz
12.1 dBmV
39.1 dB
114
54
16
Locked
QAM256
555000000 Hz
12.2 dBmV
39.1 dB
167
56
18
Locked
QAM256
567000000 Hz
12.5 dBmV
39.1 dB
173
61
19
Locked
QAM256
573000000 Hz
12.6 dBmV
39.1 dB
140
54
20
Locked
QAM256
579000000 Hz
12.7 dBmV
39.1 dB
177
49
21
Locked
QAM256
585000000 Hz
12.6 dBmV
39.1 dB
163
48
22
Locked
QAM256
591000000 Hz
12.4 dBmV
39.0 dB
185
51
23
Locked
QAM256
597000000 Hz
12.6 dBmV
39.1 dB
198
47
24
Locked
QAM256
603000000 Hz
12.0 dBmV
38.8 dB
259
50
25
Locked
QAM256
609000000 Hz
11.8 dBmV
38.6 dB
251
47
26
Locked
QAM256
615000000 Hz
11.8 dBmV
38.6 dB
315
42
27
Locked
QAM256
621000000 Hz
11.6 dBmV
38.5 dB
394
39
28
Locked
QAM256
627000000 Hz
12.2 dBmV
38.7 dB
345
35
29
Locked
QAM256
633000000 Hz
12.5 dBmV
38.7 dB
327
36
30
Locked
QAM256
639000000 Hz
12.3 dBmV
38.5 dB
445
36
31
Locked
QAM256
645000000 Hz
12.9 dBmV
38.7 dB
396
33
32
Locked
QAM256
651000000 Hz
13.2 dBmV
38.8 dB
391
30
159
Locked
Other
690000000 Hz
14.9 dBmV
38.2 dB
38058664
9
Upstream Bonded Channels
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
4
Locked
SC-QAM Upstream
16200000 Hz
6400000 Hz
33.0 dBmV
2
1
Locked
SC-QAM Upstream
35700000 Hz
6400000 Hz
35.0 dBmV
3
2
Locked
SC-QAM Upstream
29200000 Hz
6400000 Hz
34.0 dBmV
4
3
Locked
SC-QAM Upstream
22700000 Hz
6400000 Hz
33.0 dBmV
... View more