For the past year, or at least as long as I've been monitoring, I have been dealing with very intense packet loss which makes playing games, streaming, and talking with friends and family extremely difficult if not impossible. I've run several diagnostics, including turning the modem and router off then on again. I've tried pinging Google, Youtube, and several other sites who run games I notice the packet loss on (To make sure it wasn't their servers) and my ping ranges anywhere between 16ms to completely timing out.
The intervals at which these waves of packet loss happen are so infrequent that there's no way of determining if it's heavy traffic or not. I have brand new hardware from the Cat6 ethernet cord I have connecting to my Gigabit router. The only thing that isn't new is the Modem I was provided by Xfinity a year or two ago.
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