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About Phillips8
since
04-23-2020
04-23-2020
Phillips8
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04-23-2020
06:04 PM
Problem still persists. Stats are still about the same as before. I appreciate the suggestion!
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04-23-2020
05:42 PM
We do have a coax splitter, one to the router and one to our xfinity 'tv box'. Although it is needed, I think for this test alone I will try to find a single coax cable and see if the problem persists. If so, I'll replace the splitter. Thanks for the lead. I will update you on the results.
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04-23-2020
05:33 PM
I went ahead and posted that info in my original post so others can see immediately upon looking at my post. Please let me know if you have any other questions! Thanks in advance.
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04-23-2020
05:18 PM
Ahh thanks for the info. I did not notice. I posted a gyazo.
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04-23-2020
05:00 PM
Hello all! Since Tuesday of this week I have been experiencing a bit of an issue with our internet. The speeds are fine. If I were to do a speed test, everything would look normal. intermittent lag spikes/packet loss is the issue we're having. Sure, I can load a web page just fine BUT streaming videos, chatting via zoom calls, and online video games have been a bust. These 200ms timeouts (see screenshot below) are causing issues. We have used xfinity for almost a year now. We've been satisfied with the service until now. Customer Support has pretty much told me they see nothing abnormal on their side and I even contacted Arris and went through troubleshooting with them. I even went out and purchased a new router. Has anyone experienced a graph like this? If so, what was the cause?
PingPlotter screenshot: https://gyazo.com/a5deb8eb6c18d6aa8f078c7785dedee6
Downstream & Upstream screenshot: https://gyazo.com/2ed15c9a554a5653608ca9782dbf319c
Make and model of router: Arris Surfboard SBG6950AC2
I can see these same results wireless AND wired.
Please let me know if you have any questions and I will answer promptly. This is effecting at-home work and I need to get this fixed as soon as possible.
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