Miraculously before I posted in this forum, we were without cable TV since about 12:30PM except the TV attached to the modem which is the main box. Internet was available and I believe phone service was available as well. Well, I left my home with only one TV working around 2:30PM and upon our return and me being out and paying my Comcast bill of $277 which is wayyyyy toooo much monthly when we got home the one TV that was getting cable TV coming thru was now out and it stated that I needed to pay my bill or go on xfinity.com/myaccount to pay my bill. Unbelievable AGAIN. Well because my bill was paid a day late, I was automatically put into this transitional downgraded plan. I then needed to pay my current balance in order to get my same service I was receiving. I called Comcast 1 time, text chat and nothing was resolved until approximately 9:15PM. This is rediculous; fellow comcast customers please pay your bill and don't believe that this is helping us. The channel line-up miraculously added more channels after I posted in the forum....hmmm!! These are trying times and this was a real trying day for me and my son wanting to play his game but it was being interrupted with trying to troubleshoot for a change that took place without notice to its customers. Shame on this poor planning that is designed to help us....but not really help!!!
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Can someone please explain how the COVID-19 Plan is any help to those of us who pay our bill? If this plan is here to help, I am here to tell you is does not. If your bill is due and they say because of this epidemic crisis you will not need to pay your bill until we have some insight on what is going to happen with people being furloughed or laid-off or in my son's case the business is closing for good; you will get a downgraded plan. The line up on Xfinity Stream is as follow: 9 QVC channels; I guess we are going to buy when we're not being paid, 8 Hallmark channels, 3 JTV channels, Sky News never heard of it & Cheddar Business Channel. Like are they serious????? None of your premium channels in your line-up & nothing for children to watch all day. Mind you they automatically enroll you in this unless your bill is current with no past due balance and we have been without TV service for over 4 hours and only able to connect to Netflix of any other apps through your cell phone, laptop or chromebook. This is horrible and not even your local channels. How is this benefiting your customers. This is HORRIBLE in the North Charleston, SC area and all they keep saying is the system can take up to 4 hours to reset. This was poor planning and does not benefit their existing customers. Take my advice and pay your bill with a $0 balance before your due date. This is a hoax.
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