I was finally able to contact a Customer Service person (in the Phillipines) through the 800-266-2278 number. After finally being able to get her to understand what exactly I wanted to do, she was able to downgrade my plan. But because I was furnishing my own modem/router, which I hadn't bought yet, she was not able to activate it. I purchased the hardware and attempted to call again. The first person I talked to had no clue what I was doing and couldn't find that a change was supposedly made to the plan. After about half an hour and much frustration, the call was "disconnected". I called twice more, went through the same story and finally was connected to someone (from Missippi) that understood and was able to get me activated. All in all I probably spent well over 2 hours on the phone for something that should have been very straight forward. And they wouldn't give me any kind of discount even though "new" customers get the same plan for $23 a month less. Unfortunately there aren't any other providers here with comparable service.
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