I recently moved to a new address and transferred my service to the new address. When I try to view a PDF for the bill in the old account, I get an error: " Failed to load PDF document. " I went ahead and made a new ID for the new account, and it appears my recent payment was applied to the upcoming bill, instead of my current bill on the old account. On the old account's page, it shows how much was due at an earlier date, and it shows a much smaller bill being due, but I can't look at a bill to see details. How do I find a correct bill for the old account?
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I recently moved to a new address and transfered service. I haven't gotten the account number for my new address, and I tried going to the page to Create an Xfinity ID. But it asks to provide a contact method to get started, and both the email address and phone number I try to provide don't work because they're already in use by my existing account. How do I get my new account number with my existing email or phone number?
Also, there seem to be a few issues in billing. It says on the main account page that my bill was due earlier, but I know I scheduled a payment for the day before. I can't seem to find a way to check if it's been paid, and when I go to billing it shows that I have a total balance due that's much less than the original bill, but has the same due date if I try to go pay it. I want to talk to a representative to resolve these billing issues.
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