About slmk

Thank you for clarification. I don't doubt that you believe that Comcast would 'never' delete emails, but technology happens. Yes, I did see with my own eyes 'server is undating and not available' and there are no other third party entities, nor did anyone enter my home at 7:30 in the morning and manually delete my emails--although I have seen my Maltese's itching to jump to my desk and eyeing the delete key.    Even though I am only one client among hundreds of thousands, surely Comcast would be curious and investigate said happenstance, not just for me, but others. I hope youe technicians are diligent about unusual issues instead of resting on laurels that all is a-okay.   Does it not deserve a look-see? Nothing never happens except death. ... View more

Thank you for help instead of rhetoric. The folder names are there, but all are empty. ... View more

Excuse me Comcast Service Official; however, I've had this account for the past 20 years, have one of the BEST malware/virus softwares on the planet. I resent the insinuation that it was 'user error' or words to that effect.   All other accounts are up and running--gmail--nothing has happened, NBCnews--just fine, local news--no problem.     I had a chat with a CS rep at Comcast, he restarted my Gateway--no problem there, he then had a CS rep call me who said 'yes, I do see that' and then told me she needed her supervisor to assist, and I never heard from her again.   For the same problem to occur at approximately the same time is questionable on Comcast's part. Also, Comcast has 'a recovered file which is also empty. It's a Comcast problem--so please check the server that my account and find the problem.    ... View more