About Non1

It looks like I can have up to 20 devices.  I only have 6 at the moment so that isn't the issue I guess. Honestly, and unfortunately I'm not computer savvy enough to understand a lot of what you suggested, but I read up through my xfinitity router info and I don't see that it's the problem here. No weird security issues, and under the limit.   I will try to bring it to another house to see if  it connects there, that's a great idea and I never thought to do that. I will have to phone a friend for the technical stuff here for them to give it a whirl. I'll just break it further with my luck.  Thank you very much for your time and all your helpful suggestions, I really appreciate it.    I will report back! ... View more

Yeah it's so odd. I've had power outages before no problems.  I've had the outdoor camera for a couple years, the doorbell only only year, but no problems until now.  Yes I physically took the doorbell off, unhooked it completely and deleted from the account.  And tried the new refurbished one, but both are giving the same error codes..  They go all the way to 'finishing up' after installing and then the nc009 code.  I've plugged it into computers, tried installing it without it being on the doorbell part and brought it closer to WiFi and it did the same thing.  Seemed like it was going to work then the code. I tried connecting to my hotspot on my iPhone( a suggestion I read somewhere) and same thing. Now when I was on chat with nest during this, my outdoor camera led light turned from green to red, literally while I was chatting with them.  So I called the next day regarding that camera, they sent a new cord for that camera. But they just thought it was ironic it happened while we were chatting on support but it wasn't their error.  Now I've disconnected that camera, brought it in the house,  tried the new cord, it's still red.  But it's working, recording, and live, but still led light is red.  I honestly don't know what is going on.  That's why I wondered if somehow it could be a WiFi issue as I've exhausted my nest options.  It goes all the way through the process to finishing up then fails.   Sorry, I may not of mentioned, but the  doorbell itself is working, press the button it chimes inside and out. It's the camera part that isn't connecting on the nest doorbell.    ... View more

No other issues with anything, just the nests.  Yes I it's the combo (I assume), it's just one router box everything connects to.  We tried connecting it to iPads, phones, computers, we've tried it all.   I was hoping for an easier solution than trying nest support again, as that was horrible.  ... View more

Yes sorry it was NC009.  I did follow the steps.  No luck.  ... View more