About Michelej898

Michelej898 · ‎07-05-2020

I am having a similar problem with an LG I purchased directly from xfinity mobile. I upgraded to a new iPhone and an now no longer can use my old phone on xfinitys network. I wanted to activate it with a new line, but it is no longer compatible. I have also reached out to Jared for this.

Michelej898 · ‎07-05-2020

This happened to me but I was able catch it early. I was told to place a freeze on all credit reports and report anything on my credit report as fraud. Xfinitys fraud dept took care of the problem with my account. I went to the police but because I wasn't out any actual money, they told me everything I had done was correct and all I could do at that point. The fed ex guy actually showed up with a new phone...they placed a hold on my fed ex account so they could pick it up but too late for the shipment and that's how I found out. I just got lucky. See if you can get someone here or on xfinity chat to give you the phone number for their fraud division. They are very knowledgeable.

Michelej898 · ‎07-02-2020

I purchased an LG XPower from Xfinity Mobile. I used the phone for two years with xfinity mobile and then upgraded to an iPhone. I wanted to reactivate the phone with xfinity mobile and get a new number for my husband. Support is telling me that my xfinity mobile phone, purchased from xfinity mobile, used for two years with xfinity mobile cannot be reactivated because once it is inactive, it no longer works on the network. Garbage. Can someone please help?

Michelej898 · ‎02-21-2020

You mean that we've already seen 8 times to see if it's fixed?

Michelej898 · ‎02-21-2020

Not here still cuts off at half.

About Michelej898

Re: iPhone imei no longer compatible

Re: Xfinity Mobil Fraud Dispute

Activate my old phone

Re: Criminal Minds

Re: Criminal Minds