thanks for your response andrew. so you are also confirming the arris tg862g is compatable with my internet and voice service? i bought this unit brand new from amazon. seems like a very small chance the unit was working fine, except for the voice segment.
can anyone confirm they use this model without problem? is there a firmware update that i must do or something im missing?
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hello, i am a new xfinity customer. i subscibe to 25mbps internet and home phone service. i wanted to buy a modem to use with these services. i did an online chat with a rep to confirm after utilizing these two links to pick out one to buy. https://www.xfinity.com/support/devices/#auth https://forums.xfinity.com/t5/Your-Home-Network/Approved-Xfinity-Modems-and-Gateways/td-p/3109887
i purchased the Arris TG862G brand new from amazon. the tech installed our service but the voice wouldnt work.
the next three days i did online chat with two different reps. the second said they were going to escilate my issue to a higher up tech and they would call back.
i never got a call back.
i finally contacted the gentleman who did the initial install.
he came today and swaped my new modem with a rental unit and the voice is now working.
i plan to return the unit i bought. the tech said it was a faulty unit, but im concerned...
should i buy a different modem? i dont want to order a replacement for the same model if its not going to be compatable with my services.
the tg862g was listed as a unit that would work. the rep i spoke with confirmed it would work, but it hasnt. maybe it is just a faulty unit straight out of the package, or maybe i should buy a different model all together.
the rental unit is a Arris TG 1682G.
i live in a small two bedroom home. i only plan to keep this 25mbps speed. i dont really need the latest and greatest modem with a huge wifi coverage area and support for 1g speeds. can anyone suggest me a unit that wont break the bank and will work? thanks for the help!!!
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