I have tried unsuccessfully to get Comcast/Xfinity to repair/replace the cable box (ugly green pillar box) outside my home. The shell has been smashed several time and the dozens of pieces are now taped together. The cables are clearly visible and with all this rain there is water intrusion at base.
I first informed the initial install technician in October. He said he would report it.
I showed the technician burying the temporary cable a couple weeks later. He said he would report it.
Talked with Devender 18NOV - ticket # ER050241355. "Technician will do it on priority basis"
Talked with Elaine 26NOV - ticket # 50241355. " The scheduled date is today, Nov 26th from 08:00 AM - 08:00 PM CST. Rest assured, that our technicians will work on the box by the street that needs to be replaced or repaired today and have this issue resolved."
Talked with Jovita 20DEC, "I am sorry for the trouble. I will get this escalated to my supervisor." Dilkesh - "Technician rescheduled for Friday, December 20, arriving 08:00 AM-08:00 PM CST"
James 16JAN - ticket # 050501765
6FEB - Sony then Meena - promised it would be take care of and give them "one more shot"
PROBLEM HAS STILL NOT BEEN ADDRESSED!!!!! Just a bunch of front line customer service representatives saying things that never happen.
At this point, I believe Comcast only cares about signing up new customers and not maintaining existing equipment/customers. I'll be talking with AT&T as they have fiber and it is neatly buried along the grade with a nice cover. I'll soon be echoing this post on my local Nextdoor social media site.
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