The only thing I see is from here: https://www.xfinity.com/support/articles/xfinity-wifi-hotspots
And this section:
Will the homeowner be accountable for visitors' activities and data usage on the Wireless Gateway? No. The homeowner is not accountable for visitors' activities and data usage. Visitors are accountable for their own usage based on their Xfinity WiFi Hotspot eligibility.
But nowhere does it say what that usage is "based on their Xfinity WiFi hotspot eligibility." It points to a void.
Everything about Comcast data plans are so vague, yet they ding you for overage, but can't give me a report saying when and how much data I used. It's just some chart that's updated whenever it feels like it. No accuracy or accountability whatsoever.
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All that link does is take me to an article from arstechnica. Does Comcast not have an official document stating so? Any other remark is from 2-3 years ago. I don't see anything on Xfinity or Comcast websites indicating that it is or is not included.
I wonder because I have been primarily using the hotspots lately, but my usage has shot up 200GB in just the last couple of days! Only response I get from Comcast support is I can pay $50 more a month for unlimited internet. Gee thanks, but that doesn't help or answer the question.
If I ask for a report showing when the data was used they can't provide it. So instead I have to take their word for it?
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My data usage shot up from 165GB to 300GB in ONE DAY! And I was barely even home over those 24 hours!
Also, I know the meter is not accurate. In one instance, near end of month with one day left, I had almost 200GB free. So I downloaded 150GB in game files. 24 hours later it only showed I used 20GB of data. It worked to my advantage that time, but point being, I know it's not accurate by a long shot.
I don't have any way to accurately track every byte, but I do closely monitor large file downloads. All computers are set to 720p streaming, except living room which is 1080p. But even then it's only a few hours a day at most they get used.
If they're going to charge for data overage then there needs to be an accurate up to minute (heck, even up to the hour) certified meter like with gas or electric companies. Imagine if you went to the gas station and went to put $20 in your car's gas tank, you stop the pump at $20 but it keeps going up for another minute or so for another $5-$10 added on. That's what Xfinity data control is like.
I don't know what I can and can't do any more. Only thing they'll tell me in customer service is I have the option to pay $50 more a month for unlimited internet... That's no a solution to the problem.
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