I have four phones on shared data, all of which had data saver turned on as well as the setting on their device to prevent switching from wifi to data if the signal is low. I noticed that my younger daughter's data use is skyrocketing. when i checked her data saver has been turned off and i cannot turn it back on despite several attempts over the last few weeks. Tried customer service. No luck. Still wont turn on. My daughter was home on wifi and the data use incresed by 1.5 GB! I turned her cellular data off and she still had another 1GB increase, all of which im being charged extra. Something doesnt seem right. I cant imagine she has already used 12GB of data with 22 days still left this cycle when she is on wifi most of the time. How can one verify actual use w Xfinity? Can i get a refund if data saver isnt functioning???
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