It was finally fixed about a week ago. A tech who knew nothing about smart phones came to the house and contacted his supervisor while here. He was great and promised to push to find the problem. 48 hrs later it was fixed. Can’t say it was because of that. But I made lots of noise. It’s nuts because the link for support takes you back to Comcast. They sent me an email w an option to link to the developer. It takes you back to Comcast. The supervisor said the techs know nothing about the app and can’t fix it. The techs don’t know that. They just lead you around in a maze. I wrote a strong review about it and talked to a Comcast person who followed up. I emphasized the fruitlessness of the whole thing.
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I had the same problem for a week. Reviews of the iOS app shows people have been complaining since the first week of January. I spent 3 hours on the phone with tech support Sunday, they told me to uninstall and reinstall which made all the recordings disappear on all devices but the TV DVR. They scheduled a visit from a tech for Monday. He knew nothing about smart phones. He called his supervisor who finally understood what I was saying. He did research and called me back to say he was still working on it but that the app is something that Comcast doesn't create and can't fix. He would expedite getting something done. support who wastes their and my time trying to fix something they can't. I told him to tell that to tech I called billing to try to get a reduction in my bill because of lacking mobile access. She said it's not their app, someone else makes it, and it's free. I told her that Xfinity advertises that they provide a mobilility service. I pay for it. I am deaf and can't hear the TV well. I depend on using the app on a device with bluetooth hearing aids to hear it well. I also said that they pay a contractor to make the app and should be responsible for the contractor's actions. The app is a free tool to access their service they promote. I was shocked today when I turned on the app and found that it worked. My recordings are back. This has been a fiasco.
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